FAQs / Help
Small bags are permitted, all bags will be checked on arrival, we do not have lockers on site. Do not bring alcohol or liquids (perfume, vape juice etc) on site as it will be removed. If you have medication please contact our visitor experience team prior to your arrival.
This event is not suitable for anyone under the age of 12 and admission will not be permitted.
Guests under the age of 15 must have an adult (18+) with them at all times.
Guests over the age of 15 are welcome to attend without an adult.
Yes, all of our attractions feature flashing lights, strobes and special effects. There is also a high level of smoke effects in some of the attractions. If you have any conditions that may be affected by these factors, we strongly advise against visiting!
Yes. All the haunted attractions involve live actors, many of whom are considered to be the best scare actors in the UK!
No, We are a fully cashless site. All payments need to be made by card. Apple / Google pay are also accepted.
No, All tickets need to be purchased online. However you can puchase tickets online right up untill last entry on the day of the event.
If you require any assistance pelase contact us HERE .
*Please Not During The Event We May Take Longer To Responed To Messages.*