When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between The howl, which is represented by Mead Open Farm Ltd and yourself.

No contract exists between you and Mead Open Farm Ltd for the sale of any tickets until we have received and accepted your order and received payment in full. Once cleared funds are received, there is a binding contract between us.

All attendance to the howl is age restricted. No one under the age of 12 will be allowed entrance onto the site or on any of the attractions. People aged 12 – 15 years will be allowed entrance onto the site but will need to be supervised by an adult (18+) at all times across the site and inside all of our maze’s. Anyone 15 years or older are able to enter the mazes without any supervision but still do require an adult (18+) to supervise them until they are 18.

Mead Open Farm, Also referred to as The Howl have the right to remove any members of the public that pose a risk to themselves, other members of the public and staff members without any compensation given to the people removed.

Being intoxicated, overly aggressive, ingesting or concealing any illegal paraphernalia and drugs without prescription will be removed from the site without compensation.

The description and price of tickets you order will be shown on Mead Open Farm Ltd website at the time you place your order.  Prices are in UK Sterling and inclusive of any applicable taxes - there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice. We accept most major credit and debit cards in partnership with our payment gateway.

To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.

Please also read our Privacy Policy and Cookies Policy for further information on the protection of your data supplied to us in the course of using or transacting via our website.

Mead Open Farm’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977.

Mead Open Farm Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Unfortunately we cannot issue any refunds for cancellations or no-shows.

Tickets are only transferable to an alternative date or time if you contact Mead Open Farm Ltd directly on info@thehowl.co.uk at least 48 hours before the date you originally booked  to visit which appears on your booking confirmation. Additional charges may apply to move your tickets and any diffrence in balance will need to be setttled before new tickets can be arraged. We cannot guarantee that we can change the date of your visit but we will make reasonable efforts to do so as long as you contact us more than 48 hours before your scheduled visit date.

Bookings moved to another date after they have been purchased shall incure an automatic £5 administration charge per order. This is non-refundable.

All event are subject to weather conditions. In the event of severe weather warnings or lightning strikes the event maybe paused or held for the safety of the public. If we are to close early or open late due to weather classed as acts of god, then a refund will not be permitted but a change of date shall be offered.

Once purchased online tickets may not be used in conjunction with any other offer. No ticket may be resold.  We reserve the right to refuse entry to late arrivals.

Any discounts or offers online are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Prices are correct at time of going to press and are subject to change without notification.

Once purchased you will be issued with a booking reference and barcode, please bring this barcode along with you on the date you have booked for. We will scan this barcode and admit your group into the event. This barcode and booking reference also works as your proof of purchase.

Once purchased your ticket will be available straight away but can take up to 24hrs to show on your emails and bank statements. 

To request a refund please email info@meadopenfarm.co.uk during the event period refunds may take up to *14 working days* to be processed and show in your account.

If the request is within 7 working days of your booking, on the day of your booking or after the event has passed please contact info@meadopenfarm.co.uk, where we can amend the booking however an administrative fee will be charged.

Please note you can’t add the Flexi Plus option to existing tickets purchased.

1)     A Flexi ticket means you can cancel your tickets for a full refund. This must be requested no later than 7 working days before the date of the booking.

2)     Refunds are valid from the point of sale to 7 working days before the event.

3)     All refunds must be requested in writing to info@meadopenfarm.co.uk

4)     Refunds cannot be issued after the event has passed.

5)     Refunds may take up to 14 working days to be processed and show in your account.

6)     Dates and times are subject to availability.

7)     You are able to change your booking as many times as needed between the point of purchase and 7 working days before the event booked. Anything outside these parameters may incur an administrative charge.

8)     Flexi plus Tickets purchased and not used for the event can not be refunded or re-used for another event.

9)     Mead Open Farm Management reserve the right to withhold any refund payment in cases of fraudulent or payment misuse.